New contract problems not being sorted out - promised calls not being returned
Two problems: 1 Included data on contract loaded late, so I only received pro-rata from Vodacom! 2 They set my credit limit on a new contract lower than the approved contract so 10 days into the month my phone line is blocked. How can you set the limit lower than the contract approved? So even my free minutes and data is not available!! Absolutely unacceptable and clearly incorrectly loaded. A credit limit should at minimum cover the contract value and then and additional amount for extras!
I am being promised this will be sorted out promptly but nothing happens! Empty promises!
I moved to Vodacom - im certainly regretting it already!!
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
06 Dec 2018, 14:43 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2018, 14:43
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Dec 2018, 18:08Dear Jean-Pierre,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply06 Dec 2018, 18:08
Official
Dear Jean-Pierre,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
's updateReviewer Update
06 Dec 2018, 18:21Thank you for sorting it out - its a pity your call center staff is not equipped to do it and the team leader is always "in a meeting" and promises to call backs NEVER happens
's update06 Dec 2018, 18:21
Reviewer Update
Thank you for sorting it out - its a pity your call center staff is not equipped to do it and the team leader is always "in a meeting" and promises to call backs NEVER happens
's updateReviewer Update
06 Dec 2018, 18:22Thank YOU for responding to this and sorting it out though - some faith restored!
's update06 Dec 2018, 18:22
Reviewer Update
Thank YOU for responding to this and sorting it out though - some faith restored!
's updateReviewer Update
07 Dec 2018, 08:32And the same problem explained in number two is back again!!This is totally unacceptable.
It was fixed yesterday mid day, only to have the problem start again - I am paying for service not available
Please ensure it is fixed without delay and it wont happen again!
's update07 Dec 2018, 08:32
Reviewer Update
And the same problem explained in number two is back again!!This is totally unacceptable.
It was fixed yesterday mid day, only to have the problem start again - I am paying for service not available
Please ensure it is fixed without delay and it wont happen again!
's updateReviewer Update
07 Dec 2018, 08:32And the same problem explained in number two is back again!!This is totally unacceptable.
It was fixed yesterday mid day, only to have the problem start again - I am paying for service not available
Please ensure it is fixed without delay and it wont happen again!
's update07 Dec 2018, 08:32
Reviewer Update
And the same problem explained in number two is back again!!This is totally unacceptable.
It was fixed yesterday mid day, only to have the problem start again - I am paying for service not available
Please ensure it is fixed without delay and it wont happen again!