1 reviews | Active since May 2017

26 May 2017, 18:09

New Contract, Phone Delivery

<p>I took up a new contract that i was excited about with Vodacom, on the 19th got told ill receive my phone within 3 business days, after 3 business days i called in they told me, i will received the phone on that day or the following. i did not received the phone on the 4th day, i continued with the wait untill the lady called me from the delivery company Rams or something,on 5th day she told me my phone is on the way. i still ddnt receive it on the 6th day, now its the 26th and a weekend i am going away without my new phone. i think there are service providers where i can get a phone same day. i am really disappointed. now i have to go throw other networks. mxm</p>

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Replies (2)
Vodacom
Vodacom's reply27 May 2017, 05:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Jun 2017, 09:24
Official

Dear Thabang,

We are unable to reach you and correspondence was sent via email.

Regards,

Cassandra