New contract phone cant sent or receive sms's

Item: Vodacom
Rating: 1
Author: Herkulas V

Fault logged on new contract phone , had customer service on the line trying to figure out why my new contract phone cant sent or receive sms's . but since 1st of April 2019 to date no one could assist with the problem . This causes a huge problem with the business when bank OTP cant be received .

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Apr 2019, 13:01

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply24 Apr 2019, 13:01

Official

Vodacom's replyOfficial

25 Apr 2019, 12:54

Dear Herkulas

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply25 Apr 2019, 12:54

Official