new contract - pay as you go to contract

I took out a new contract.Firstly,I received my phone without a SIM card.I had to phone in to get the SIM card.Secondly,I asked for my prepaid Vodacom number to be migrated to my new SIM.To date this hasn't taken place.spoke to Daffiny on 16/07/2015 at about 08h08 who promised that Tebogo will have this done in two-three hrs but by 13h09 I called back as it was not done.I then received an sms stating the following:\We have received a request for a new or replacement SIM card on your line due to possible theft or loss. If you suspect ***** and have not requested this new SIM card immediately contact Vodacom Customer Care on 082111.I contacted customer a few minutes later (at 18h57) & spoke to a very rude Tando Gogela.I explained everything to her