New Contract Order Online - Not Processed

I ordered a contract online with Vodacom on 29 Jan 2015. I received an email to say that a Call Centre Agent would be in contact with me. The order was not under my order history online.<br> I had not heard anything from Vodacom so phone again 01 Feb 2015. I was told the order was pending and they need documentation. I did not even know what the next step was. I was told to email the relevant documentation to [Email Removed] and she would process it immediately. I sent all documentation shortly after phone call. It was received and read and I have 3 read receipts in my email. Today, I have still not heard from Vodacom. I am now without a contract because I cancelled with my previous provider of 20 years. I called the Call Centre again today and spoke to Amanda and cancelled my order.<br> Well done Vodacom. You just lost a possible loyal client. Very indicative of the level of service you would have given me.