1 reviews | Active since Apr 2016
New Contract Old Price
<p>I downgraded my Vodacom contract with a new contract from R759.03 to R369 (R169.00 and R200) but today on the 1ste of July 2016 Vodacom took the R759.03 from my account. First they don’t deliver my upgraded or downgraded phone for four weeks and now they charge me with the old more expensive price. It seems that there are a lot of *********** people working at Vodacom. I want the charges of R759.03 reversed and updated to the new price TODAY with no please and thank you from my side. SMS received from Vodacom on the 2nd of June ‘Your upgrade to uChoose Flexi 110 will take place on the 30/06/16 with reference ********** 2 and ********** 8’ If you want the sms please let me know then I will forward it. Really the incompetence of Vodacom is just a disgrace. I will defiantly not upgrade again.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Just want to mention that the consultant did contact me and I told him that at Afrihost they credit your account if you downgrade even if it is the next month not like Vodacom who just take another months money and that is just how it works at Vodacom if the account went your you will pay it even if you downgraded.
Just want to mention that the consultant did contact me and I told him that at Afrihost they credit your account if you downgrade even if it is the next month not like Vodacom who just take another months money and that is just how it works at Vodacom if the account went your you will pay it even if you downgraded.