New contract not ported after 5 days&3 visits

I visited Vodacom Canal Walk for a new contract on Monday evening. It takes a maximum of 3 days to port my Cell C number, so I went back on Friday (day 4) to query it. Not only could they still not activate my phone, they lost/misplaced my application forms (with all my confidential information and copies). It is now day 5, and my phone is still not active, even though I have spoken to the manager on Friday. I am already regretting my new contract, and it hasn't even started yet.