avdL
amanda van der Linde

1 reviews | Active since Jul 2013

13 Mar 2017, 12:49

New Contract_NOT connected

<p>Well today marks the 5th day of my struggle of finding out what the date of this "tomorrow" is.</p> <p> </p> <p>I took out a new contract on Wednesday 8th March 2017.I received my phone, paid the R105 connection fee and waited in anticipation for the sim to be registered (can take up to 48hours).</p> <p> </p> <p>Turns out it is not a "sim" issue. My contract which was loaded on their system is stil in an open state and not complete. Turns out that if this happens to you, you are introduced by one careless vodacom sales person to another talking about this "tomorrow".</p> <p> </p> <p>It is now Monday 13th March 2017, and yet tomorrow has not yet arrived.</p> <p> </p> <p>Vodacom, how does this impact my out of box warrantee? How does this impact my promotional data?</p> <p> </p> <p>I am sitting with a new phone which i cannot use at all, because apparently if i insert a sim which is on another network, i loose warrantee...so i have the vodacom unregistered sim in, but cannot call vodacom, cannot do anything.</p>

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Replies (2)
Vodacom
Vodacom's reply13 Mar 2017, 14:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 Mar 2017, 09:22
Official

Dear Customer

As discussed the issue has been resolved.

Regards

Roderique Lategan

Best regards,