1 reviews | Active since Nov 2016
New contract not activated
<p>Last month my contract was up for renewal and i went into a branch and they assised me to renew my contract as the Flexi200 and because i goT the Samsung Galaxy s7 i was promised 10GB free data and it also came with a Samsung Tablet and 250MB of free data per month. The consultant advised me that the account will become active at the end of the month. The end of the month came and still no data or airtime have come through. I have called into the call centre multiple times to find out when i will be sorted and was advised that it was a problem and would have been corrected in 14 working days. After the time priod lapsed i called back to follow up and was then transfered from department to depatrment,was hung up on by a few consultants and no one could tell me what was going on. I then got an sms asking to rate their service (ofco****) i gave a bad rating. A consultant then called me back and promised to get this sorted for me and once again havent heard from him. I have tried to call in again but no luck. This is bad service on Vodacoms part!!!!!!!!!!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
