RM
Rick M

1 reviews | Active since Jun 2015

08 Jun 2015, 12:43

New Contract - No Service

Got a new Vodacom contract 17 days ago today to replace my Telkom contract since my experience with them was horrid. Had I known how green the grass was not on the other side I would have stayed.<br> <br> Due to issues with Telkom my number couldn't be ported when the new contract was activated. I was told by Vodacom after sales support that they would still be able to port the number once Telkom had remedied their issue. 14 days later (and after at least 20 visits to the Vodashop where I signed up) I was told that Vodashop is not able to do the after activation port and had I signed up directly with Vodacom it would have been possible.<br> <br> Then to add insult to injury, on day number 12 of this process the new 060 number that had been allocated to my contract stopped working. No calls in, no calls out, no data - nothing! So now when I am told on day 14 that I must embrace the new number it isn't even working. Today is day number 17 and whilst I can now make calls out I can't receive any. <br> <br> How am I supposed to be impressed, hell even satisfied with this pathetic service? No-one can even give me a ball park of how much longer this will take!! <br> <br> I want my number, not this faulty 060 junk.

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2015, 11:14
Official
Hello Slingshotzn,

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards
Consumer Website Team