New contract no feedback

I initially app**** for a new contract(first time Vodacom subscriber) on Monday 7 March 2022. After receiving no feedback I followed up on Wednesday 9 March 2022. The agent was then going to assist me but advised that I would need to first port my existing prepaid Cellc cellphone number to Vodacom before commencing with the contract and then just call back. I later decided to rather go with a completely new Vodacom number and called back after which I had to resend my documentation that was previously sent to *** to *** and was then advised someone would make contact with me within 24 hours. The time has lapsed and no one has followed up.

Can you please assist and provide me with feedback as this is not a good way to start business and the longer it takes the more doubts I start having.