New Contract / No deal

I currently have two contracts with Vodacom and conduct my accounts in a professional manner. I app**** for a new contract last week and was advised by Pumzile that my application was declined, and to contact the legal department for further assistance. On contacting the legal department I spoke to a lady by the name of Kirsty who confirmed that I have an outstanding amount of R500 of an old contract of 2006 but could see that according to a noting on system that this amount was indeed settled. I contacted the sales department (***) back to speak to Pumzile for a decline review but was put on hold for 23 minutes by a staff member who eventually said that Pumzile is currently processing my decline review application and that she would phone me back in two minutes. I am still waiting for Pumzile to phone me back. I am furious and disappointed in the service received from your company and considering moving over to MTN.