New Contract Nightmare

What a horrible experience!!

I am a first time vodacom customer and app**** for a contract online for 428 within a few minutes i got the approved application message. A day later a consultant called me and explained listen the contract you app**** for is an open line are you comfortable i can rather put you on top up and add an additional watch for 478 which i agreed to she then said okay confirmation will be in contact with you, it is 6 days later and confirmation did not call me, further to this i recieved a call after the first consultant saying no the order wasnt put through etc i kept calling in and there was hardly any assistance other then just wait for confirmation to call you which did not happen. further to this i received a call back after requesting this and the lovely consultant who i explained what was going on and she told me that all the deals were cancelled and this was due to the initial consultant cancelling the deal i did online and further not processing the 478 deal we agreed to, and here i am waiting for confirmation to call me.......the consultant then said that i need to do a new application however it will most likely get reffered which was the case.

I am not upset with the consultant who called me today but the previous consultant who called with the 478 because even after knowing this i requested for her to call me back numerous times and this was not done, as the deal consisted of 4 items and is now not available so i need to now do a different deal which mean i am most likely not even getting close to the stuff i would have. As a first time customer i am extremely disappointed with the service offered especially as this is my first time doing a contract. There is no clear communication in any regard of what needs to be done.

As a customer why is there no communication and why is it that i need to call vodacom multiple times to get information or request call backs to be assisted ??