New contract never processed as indicated

<p>On the 25 April 2017 i took out a new contract with Vodacom telephonically. After everything was approved, confirmed and finalised the consultant informed me that i will receive a sms with the ref / order number. This morning i contacted Vodacom and according to the consultant i spoke to there was nothing loaded on their system to confirm the new contract. I informed them to listen to the voice recording that was made. How is this possible????</p>