nG
natasha G

1 reviews | Active since Aug 2017

07 Aug 2017, 09:17

New contract issues with data

<p>In may 2017 my sister upgraded her wifi with Vodacom and took a Samsung J5 Prime cellphone for my birthday present. From the time i got the cell phone i have never had a good exiprenece with phone or Vodacom,i have a prepaid Samsung S4,with which i have never had any issues. the new phone comes with R150 airtime every month on the 1st,in May when i recievced the phone, i had to wait for the airtime to be loaded and then convert it to data,1G of data was finished in 2 days,when we called and asked why the data had run out,we were told taht i had to switch off the background data,which was done,i put in another gig of data and 2 days it is finished,when we foned we were told all applications were running,which i dont undersatndas everything is off,than the call center agent said that all back ground data must be switched on,whatsapp only came true when the application was opened,Vodaccom than gave a good will R150 airtime,which was transafered to data,boom 2 days it was done,i am tired of calling Vodacom and being told the same thing,all background data must be swicthed of and than on again.there is never enough space even with a memory card,please could Vodacom give me a proper answer as to why 1gig of data runs out in 2 days,R150 airtime is not full,i get R143,converted to data, is finish, in 2 days,this is fustrating as this is a new phone,please Vodacom can you take this useless phone back and refund our money,we will go to another service provider hopefully get better results,data is very expensive,i have never had a problem with my S4 which is Vodacom by the way,1gig of data lasted a full month with all applications running.Samsung J5 Prime is the worst phone.</p> <p>Vodacom please sort this out soonest,otherwise you will lose a valued client</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply07 Aug 2017, 10:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Aug 2017, 14:15
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc

Best regards,