New contract issues
<p>I converted my pre-paid number to contract last Friday through a Cellucity store. I was told that the contract would take 24 - 48 hours to be activated. </p> <p> </p> <p>From Saturday, I am no longer able to make outgoing calls or get caller ID. I called the sales agent at Cellucity Pavilion who then loaded the airtime, but till today the data is not loaded. Apparently, Vodacom technicians have spent the past 3 days trying to fix all these problems with no success. Cellucity refuses to cancel the contract either, so now I am stuck with a contract that is of no use to me.</p> <p>Meanwhile, this phone is used for business, and now I am no longer able to call my customers or see who's calling so I can return a call - this means I am losing valuable business. </p> <p> </p> <p>Vodacom, you brag about good customer service, start showing it...unless you want to send your customers to your competition?</p> <p> </p> <p> </p>
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Vodacom's replyOfficial
10 Nov 2016, 07:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2016, 07:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
10 Nov 2016, 13:32Surprisingly, I called Vodacom Call Centre last night and they were able to activate my call ID immediately - something their IT dept couldn't do in 3 days!
This morning I got a call from a Cassandra who said she will escalate my issue with their IR dept. 5 mins later I got an sms to restart my phone. Of course, this did not work!
's update10 Nov 2016, 13:32
Reviewer Update
Surprisingly, I called Vodacom Call Centre last night and they were able to activate my call ID immediately - something their IT dept couldn't do in 3 days!
This morning I got a call from a Cassandra who said she will escalate my issue with their IR dept. 5 mins later I got an sms to restart my phone. Of course, this did not work!