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Thapelo M
1 reviews | Active since Jan 2019
04 Oct 2023, 10:01
New contract issued without consent
Vodacom contract came to an end September 2023. Sales consultant forced for a renewal and a new product of Sim only which i rejected because i dont want any contract. To my surprise the consultant went ahead and added the new product as a new contract. The business practice is disgusting. I want this contract revoked and consulted cautioned of such practices.
I even requested for the number to be disconnected which it was.
Contract number I******
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Replies (2)
Vodacom's replyOfficial
04 Oct 2023, 10:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Oct 2023, 10:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thapelo M's updateReviewer Update
11 Oct 2023, 18:31Good day
I am looking at my vodacom App and i see the issue is not yet resolved
What is happening? I was promised this will be resolved
I am looking at my vodacom App and i see the issue is not yet resolved
What is happening? I was promised this will be resolved
TM
Thapelo M's update11 Oct 2023, 18:31
Reviewer Update
Good day
I am looking at my vodacom App and i see the issue is not yet resolved
What is happening? I was promised this will be resolved
I am looking at my vodacom App and i see the issue is not yet resolved
What is happening? I was promised this will be resolved