new contract instead of upgrade

good day my name is Charlene Ganesh and i need to clarify something with Vodacom. i upgraded one of my contracts ********** 277 but according to customer care they say it comes up as a totally new contract. I am having endless problems with vodacom.

this is incorrect and needs to be rectified asap as i will not be paying any extra fees, when i called in they say that the phone will have to be uplifted and i will have to do the upgrade again but i have also just put on a screen guard for R200 on the mobile. I need to be refunded asap for everything the contract cost as well as the screen guard. i clearly stated that it was an upgrade and not a new contract on the Phone but still the wrong thing was done.

please help...