New Contract instead of termination of contract.

I called Vodacom with aim to terminate a contract as I am trying to keep up with my bills mid October 2024.The gentleman who assisted me was very nice and he seemed to understand that I desperately needed to end the contract on one of my numbers.He informed me that I should call again around February for my request to be actioned.Here I am today getting the below message from vodacom that instead of ending the contract in February 2025 which I was happy with a new contract is created which will be ending in 2027.Please I am tired of paying contracts that do not end.I complained again on 04 September 2023 regarding this as shown again below.Why am I being forced to keep numbers and sim cards that I am no longer using, I explained to the consultant that the owner of that number is not requiring it anymore and I do not wish to continue paying for it.SIMPLE INSTRUCTION-TERMINATE CONTRACT FOR ***.

Upgrade Order *** for your Vodacom number *** has been completed. Your new contract price plan is R75 excluding any value added service and has been extended to 19/02/27. Should you have any queries visit www.vodacom.co.za.

04 Sep 2023 at 16:17 Bad service from Vodacom😠 Very pathetic service.I have been a loyal customer to Vodacom but it feels like I have no right to end a contract with them.After several attempts to end one contract I was persuaded to leave the contract active and pay less than what I have been paying.I am struggling to keep up even with my monthly installments but their workers won't allow you to cancel a contract even if you are drowning in debts. I again requested several times for my vodacom insurance to be canceled again just for me to breath a little bit financially to no avail all agents will be referring me to call ********** if you call ********** they refer you to call 1952 over and over again.

I used to respect vodacom and their work ethics but it seems like they only value a customer at the beginning of your contract and no after sales or whatsoever.