SC
Siyabonga C
1 reviews | Active since Aug 2021
16 Aug 2021, 09:21
New Contract Headache
I made an order for a new contract which was concluded on 27/07/2021. To date the item purchased is out of stock. I contacted vodacom on 09/08/2021 and the agent advised that on 12/08/2021 stock will be available and delivery will be within 24hrs. When I called today I'm being sent from one agent to another and being told the system is offline. This is utterly poor service, how can you advertise an item online and not mention that it is out of stock?
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Replies (3)
Vodacom's replyOfficial
16 Aug 2021, 09:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2021, 09:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SC
Siyabonga C's updateReviewer Update
16 Aug 2021, 11:43im trying to get hold of the cancellations department to cancel the order but I'm being deferred to your customer service.
SC
Siyabonga C's update16 Aug 2021, 11:43
Reviewer Update
im trying to get hold of the cancellations department to cancel the order but I'm being deferred to your customer service.
Vodacom's replyOfficial
16 Aug 2021, 15:09 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been contact with the relevent department and requested for the sales order to be cancelled. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2021, 15:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been contact with the relevent department and requested for the sales order to be cancelled. Regards Consumer Website Team
Best regards,