New Contract *****

I took out a contract for a dual sim Samsung Y7P. The package arrived and ther is never anything written on the box if it is a dual sim or not. I opened the box and when I opened the phone realized it was nota dual sim. I reported this the same day of delivery to Vodacom. I asked for a reference number but was told there is not need for a reference number as they will be escalating this matter. for their own convenience they are now waiting for the 7 day non-return policy to kick in. it has been a week and still no communication fro Vodacom

I reported this to their ***** department as I feel like they de*****ed me into receiving an item and then telling me "unfortunately the box has been opened already we cannot return it"