BM
BP M
1 reviews | Active since Dec 2010
02 Mar 2023, 09:13
New Contract *****
I got notification that someone was trying to purchase a phone using my details. ive been trying to get hold of the Vodacom Call Centre since last night, the Social Media Team keeps telling me to send an email with the ***** department, ive sent emails and keep trying to get through the call centre but their stupid IVR wont give you an option to speak to a consultant. Demand assisstance and want to know how were my details verified and what proof identity was used to open an account. Now im receiving SMSs that i must approve debit orders i know s&*&t! about
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Replies (2)
Vodacom's replyOfficial
02 Mar 2023, 10:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Mar 2023, 10:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
BM
BP M's updateReviewer Update
02 Mar 2023, 11:47I want to know how you will protect me from all the Identity nakedness that you have put me through, who is going to be liable for anything that happens to me Financially and otherwise?
BM
BP M's update02 Mar 2023, 11:47
Reviewer Update
I want to know how you will protect me from all the Identity nakedness that you have put me through, who is going to be liable for anything that happens to me Financially and otherwise?