New contract

Dear Vodacom, I have been a loyal client for over 10 years. A fact you remind me of every time you call to sell me the newest special. But it seems when I actually go into the store to take out a new contract, this privilege means nothing... For the last ten years, I have had no issue whatsoever every time I needed to upgrade. I have paid my monthly fees diligently from the same account for the last six years (if not longer) an account that belongs to my Husband. This fact however did not bother anyone when I made the payments diligently each month. Now that I actually need to take out a second contract (something that your sales department has been hassling me about over the phone for quite some time) I am met with resistance. Please provide 3 months' bank statements... I thought, okay, it has just been COVID, maybe they want to make sure I can still afford it (which by the way, I can). So great, I send three months' bank statements from the same account I have been using for the last six years to pay my current account. Only to find out that the request was declined. Because the bank statements are not in my name... And apparently, now I have to wait 60 days before I can re-apply. This means that you are giving your competition 60 days to gain a new client... I really do not want to move... I am a loyal Vodacom client. I am happy with Vodacom (mostly). Can someone PLEASE help me to sort this out? Someone with more authority than the person on the other side of the phone, because all they can tell me is what the computer is telling them... Which is apparently that I am *****ed