New contract device and sim not being shipped and no answer from Vodacom

Never in my life have I ever come across such pathetic service as provided by Vodacom. EVER.

I app**** for a new contract, online, on the 16th of July, I also wanted to use a prepaid number that my wife has been using for years, it was then approved but the order is now stuck in awaiting dispatch, after what feels like hours on the phone with your various call centers I still have NO answer as to why the order is still stuck in awaiting dispatch, and to top it all off I was now informed that you have my ID number as my passport number which will obviously now cause issues when I have to RICA AND the simcard my wife uses is no longer registered on the vodacom network but yet I still havent received the new phone or simcard and I honestly think I probably never will... I have been told by numerous consultants that a senior manager will call me back and that it has now been escalated but in 3 weeks that this has been going on I haven not received A SINGLE call back from anybody. Utterly useless & *********** management.