NEW CONTRACT - Delivery Delay
<p>Still havent received delivery of my new contract device. I app**** already on 14 November 2016 received my confirmation of delivery call and were promised delivery the next day. I was provided with the tracking number K ********** . RAM Couriers confirmed this morning that it has still not been consigned to them. I have been waiting for delivery since 14 November 2016 and request urgent delivery before tomorrow close of business, 22 November 2016.</p>
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Replies (2)
Vodacom's replyOfficial
21 Nov 2016, 10:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2016, 10:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Nov 2016, 15:35Dear Tanya Minnaar
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our communication, we have been in contact with you and provided feedback on your query.
Please accept our apology for any inconvenience caused.
Kind Regards
Kulsoem
Senior Consultant
Best regards,
Vodacom's reply22 Nov 2016, 15:35
Official
Dear Tanya Minnaar
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our communication, we have been in contact with you and provided feedback on your query.
Please accept our apology for any inconvenience caused.
Kind Regards
Kulsoem
Senior Consultant
Best regards,