New Contract Delays
<p>I stopped by Vodacom Cape Gate early in the morning on 10 May 2017 to sign up for a new contract, the Smart M+ with the iPhone 6 32GB. I explained that I wish to keep my current phone number which is currently on a Vodacom Prepaid setup. I filled in the forms and gave them the necessary documents, but heard nothing from them the rest of the day.<br /><br />Thursday 11 May 2017, I stopped by again at 12pm to follow up. I was told that this was a new deal for the month and needed to be loaded onto their system first. Strange as it was similar to a deal that had been running through April 2017, the previous month. I was told that I would be contacted in the next half hour but I heard nothing from them again.<br /><br />Friday 12 May 2017, I stopped by again at the end of the day at around 16:30 to follow up. This time I was told that my deal was still been vetted! What on earth is going on with Vodacom? Are you so big that you simply do not need any more business? I have no bad debt, I own my own property and earn a really good salary which includes a R1000 "phone allowance", yet you have taken days and I still don't have an answer! #UselessVodacom</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Well Vodacom, it has been more than 24 hours since your reply and almost a week since I app**** for the contract! Clearly you do not want new business ... are you perhaps becoming a government parastatal? Your service is very similar
Well Vodacom, it has been more than 24 hours since your reply and almost a week since I app**** for the contract! Clearly you do not want new business ... are you perhaps becoming a government parastatal? Your service is very similar
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Thank you for your reply and apology. Hopefully things will improve at Vodacom.
Thank you for your reply and apology. Hopefully things will improve at Vodacom.
