New contract defected phone

This has been my worst experience ever. I upgraded my contract last year. S20 FE. Ever since I got the device it has not worked. It has been back and forth to the vodacom repair centre today they do not detect a fault, tomorrow the detect a fault. Each time I get the device the same issue continues. VODACOM NOR SAMSUNG can assist and they keep saying for the 4th time that there is no detected fault however the issue persists. Apparantly after the 3rd attempt olthe device is suppose to be replaced but they have still not replaced mine. How do I pay for a device that I have never used!

Vodacom's reply: 20 Apr 2022, 11:02

Since then vodacom called me once, my phone is up and down again to the repair centre till today I have been calling for feedback and they still say they do not see an update. This is frustrating as I am paying for a device that I have not used. I need this matter to be sorted asap however vodacom does not see the need to assist promptly. I am currently using an old detected phone yet I am paying more than R700 for a device that is not in my possession. When will my sevice be replaced? When will vodacom take this matter seriously and at least communicate with me?