New contract declined: Current balance is in arrears!?

I’ve just wasted half of my weekend being subjected to the most appalling example of non-customer-service I have ever experienced. I spotted a Vodacom offer from Game for a mobile modem/router plus 10+10 GB data for R199 per month. As an existing Vodacom client (of long standing) I would have expected my application to be fast-tracked, instead of which I had to return the Game in Rosebank for a total of 3 occasions to submit various documents. In the end, the application was declined, on the basis that the current balance on the account (R340.57) was in arrears!? I was then told to phone Vodacom customer service to sort things out, only to be told by the agent that my account was perfectly in order, and that nothing needed to be done to bring it up to date! Iver heard of the left hand not knowing what the right hand is doing in the corporate world, but this is the best yet. Thank you so much for making me miss out on this deal, as the special ended today. I will get my mobile data, Vodacom, but it won’t be through you! I’ve always been the guy to tell people to deal with Vodacom rather than any of the other providers, but that’s history.