new contract deal

<p>Vodacom states that I cannot obtain a new contract deal with them due to my credit record.</p> <p>However, when I obtained a credit report from Experian, the agent who was assisting me states that my credit record is in good standing as I have not defaulted on payments and currently do not owe anyone anything. A copy of which was sent to myself.</p> <p>My multiple attempts to contact customer care proved fruitless as I was sent from pillar to post and eventually was advised to visit Chatz president hyper(Krugersdorp) again for clarity and assistance.</p> <p>I feel that this conclussion is rather inconveniencing and useless to say the least, as chatz will refer the matter back to vodacom.</p> <p> </p> <p>I kindly request an explanation on how I am deemed a bad payer by vodacom whereas a credit bureau states I am in good credit standing.</p> <p> </p>