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1 reviews | Active since Sept 2017

25 Jan 2019, 11:44

New Contract Customers - SERVICE ***********

Pathetic service from Vodacom, App**** for a contract online, approved and uploaded documents, to phone 3 days later about the status update to hear it was cancelled because they couldnt get hold on me, although my phone has never been off or in bad signal zone. The sales agent reprocessed the application, phoned me back in 2-3 hours, confirming everything, read terms and conditions, told me when they should deliver etc. To phone back to check status update yet again 4 days later, to hear it was cancelled because of not being able to get hold of me! Vodacom service is getting worse everyday and I wouldnt take a contract from them, rather sticking to my prepaid, maybe just port my number to a different network, for I dont like supporting a company who cant deliver.

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2019, 13:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team