PH
Priscilla H

1 reviews | Active since Oct 2016

07 Oct 2016, 12:40

New contract customer...not impressed

<p> I placed the order online, received it yesterday. Sim cards are not activated. I called 1945. First held on for ages. Then hung up, called back and requested callback. Callback happened, but your agents are muting calls then hanging up. So I haven't spoken to anyone beause they are all hanging up on me. So I have a nice new phone and tab...but dololo sim that works. What do I do? Tshelani mina.</p>

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Replies (1)
Vodacom
Vodacom's reply07 Oct 2016, 15:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team