New Contract Confirmation - Takes more than a week

I have to say I am actually quite disappointing with the service most recently received with Vodacom. After being signed up with them for almost 10 years and never having any issues up until now where I have to wait more than a week to confirm a new order.

On 23 March I actually phoned in to get some information regarding a new laptop that I was interested in getting and the lady who assisted me with the info was kind enough to help me over the phone applying for the new line and getting it approved. I distinctively remember her telling me to rather do it over the phone as confirmation can sometimes take longer when processing the deal online.....

Needless to say, it has now been more than a week, I have spoken to 5 different people, all telling me the same thing, that I would be called that same day to confirm the order. 3 Emails have been sent escalating the matter and still no feedback. Apparently managers do not have direct lines to be transferred to to speak to

I have been promised another call today.... Guess we will see what happens....

First time in nearly 10 years that I am disappointed by their service..