1 reviews | Active since Jan 2017
new contract cancelled by call centre agent
<p>your call centre agent cancelled a contract that has just been renewed, and has invoiced me for early cancellation fees.</p> <p>i have been calling since the 9th of November to rectify this, still no luck.</p> <p>i have called more than 85 times, even posted on the Vodacom Facebook wall. still no joy.</p> <p> </p> <p>i can tell you now that your debit order for the early cancellation fees will NOT go through.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
it has been a week .
and i have yet to receive a telephone call .
abo****ely terrible and shocking service.
i will NOT be renewing any of my contracts AND i will advise my family and friends.
it has been a week .
and i have yet to receive a telephone call .
abo****ely terrible and shocking service.
i will NOT be renewing any of my contracts AND i will advise my family and friends.