1 reviews | Active since Jan 2013
New contract, but no service since day one
<p>On the 16th of September 2016, I signed up for a new line with Vodashop Vaalmall. Up until today the SIM card is not registered (5 days later). After numerous calls to Vodashop and Vodacom, i get passed from one to the other with no help to resolve the problem. Today I phoned Vodacom to cancel the contract as it is not working, then got told that Vodacom cannot cancel Vodacom numbers and I need to phone Vodashop, what a joke. I now refuse to pay for this line and will reverse my debit orders, please do take action as I want to see Vodacom in court for billing for a service that is non existing.</p>
Thank you to Jennizel Blignaug and her supervisor Kelly for immediately speaking to arrogant Gert from Vodashop Vaalmall. Firstly, Kelly explained to him the processes and immediately made him understand who his dealing with and that she does not accept his behaviour. Well done Vodacom for the excellent service and for appreciating your clients concerns, but more important, please note that Jennizel and Kelly are assets to your company and not just employees. THANK YOU, THANK YOU, THANK YOU
Thank you to Jennizel Blignaug and her supervisor Kelly for immediately speaking to arrogant Gert from Vodashop Vaalmall. Firstly, Kelly explained to him the processes and immediately made him understand who his dealing with and that she does not accept his behaviour. Well done Vodacom for the excellent service and for appreciating your clients concerns, but more important, please note that Jennizel and Kelly are assets to your company and not just employees. THANK YOU, THANK YOU, THANK YOU
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Dear Customer,
Thank you for taking the time to post this compliment on the website.
We truly appreciate your support and feedback.
This posting has been sent to the relevant parties in question for appropriate recognition.
Regards,
Vodacom Consumer Website Team