New contract BAD EXPERIENCE

<p>So I took out a laptop / data package in July with Vodacom at DionWired Rustenburg. I asked if it is a topup package and the lady doing the sale assured me that it is. I wanted the laptop more than the data since I am on Wifi at work and home, so this would be used for emergencies. Hence to say that I hardly used the data that I received, just to get the shock of a life time on Saturday morning seeing Vodacom deducted R4644.50 from my *** more than what my account should be. When calling customer care the lady that helped me said it is an open account and I used 3.5gig. Not only do I know I havent used that data, I signed for a topup data package not an open one. When you buy 3Gig of data you pay R299. Now someone who did not do their job properly I paid R3444 for 3.5G. 10x more than I would have on topup. For a single mother of two working on a tight budget you can imagine what shocker that was.</p> <p>I truely hope that vodacom can sort this out. In 10 years of being a vodacom client I never had a problem but this is bad.</p>