New Contract Application Taking Forever!

On wednesday, 16/12/2015, I completed an online application for a new contract for a phone I am interested in. The website gave me an error message saying a consultant will contact me soon. The next day, no phone call, I decided to call them myself, had to give a reference number and was told I will be contacted shortly. Yet again, no call received and found myself again calling the call centre. After much struggle with one of the agents (Simone) I was told that I need to submit my necessary documents to [Email Removed] I hastily did so and once again called the call centre to check if they had received the documents. Once again i was told that someone would call me back. I mean seriously, I am constantly having to call the call centre to follow up on progress, today at 11h00 I called again to find out on the progress, was told Simone will call me shortly, it is now almost 19h00 and I am still waiting on Simone. When will this process finalize? <br> <br> I have been a loyal prepaid customer to Vodacom for many, many years and have finally decided to open a contract with them. If this is the treatment I am getting then I have no problem looking elsewhere!!!