CP
Christina P

1 reviews | Active since Jul 2016

05 Jul 2016, 12:05

New contract application / new vodacom system

<p>Never before have I had so many issues with Vodacom. I app**** for a new contract online, and apparently that was the worst desition I have made. Upon querieng the states of my order I came accros the following issues:</p> <p>There is no order accordig to my ID no.</p> <p>I have migrated my existing contract to the new contract.</p> <p>Then I was told that my account was moved to the new vodacom system, and that I cannot speak to somone that is working with that system, they will phone me back.</p> <p>Then lastly I was advised that since my account was moved to their new system that I will have to go to a Vodacom store that has this new system implemented....</p> <p> </p> <p>Maybe it is just me, but why would I apply online, if I had the time to go to a Vodacom store???? and then the recommended store is so out of my way, why would I go there then????????</p> <p> </p> <p>Through out the entire Vodacom as I was transferred from one department to another to another to another, I was not being able to be helped.</p> <p> </p> <p>So I am so Fedup!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2016, 05:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team