New contract application is such a failure

URGENTLY need a manager to assist me with a new contract application that is going haywire. I am a new Vodacom user but if this is how you assist new clients I will surely cancel. The number port was not completed on my new contract application and as such my contract was activated with an incorrect number. After numerous calls and being put through to every department, I was informed that they will have to cancel the application, fetch the new phone, and then I can redo the application. This is unacceptable as I will now not get the great deal anymore. As well you could have saved so much money by just cancelling and reissuing the sim card, do the number port there and just send me the sim card. Now I lose the cool phone and contract due to incompetence. Please urgently assist as I refuse to pay for a contract I can not use.