New contract application declined without reason

I app**** for a sim only deal on Black Friday. I received an SMS stating I must send my payslip and ID to an email address, which I did. Further than that, nothing. No update, no instructions, nothing. So I phoned the call centre, wasted an hour and a half of my life, talking to people that is totally *********** of doing their job.

Everyone has the exact same time: "It is not my department, but I will put you through". 10 times, and I am not even exaggerating. It might have even been more times.

So what I wanted to know, was why my application was declined, eventhough I have a perfect credit score. And the one "consultant", said, because it says so on the system.

Would anyone be able to guide me as to which further steps can be taken to resolve this problem, since vodacom is unable to.

Thanks!