New contract application

I currently have a contract with Voda. Last week I called for a new contract phone order and one sales guy helped me. Basically in short, he said my order has been completed and I can expect delivery sometime this week from RAM and some other company I forgot. Today I called for a follow-up and when to expect the delivery so someone can be home. The first stupid agent today from *** decided to keep quite while we were talking and she ended up transferring me back to 082135 without saying anything after I provided her with my ID no. and confirming my security details. After a while I called again and got another stupid who took my ID no and also decided to keep quite while talking and I could just hear people talking on the background. I remained on call until I decided to cut it because I was talking alone. Called again after few minutes and the third agent now tells me my order is not complete but still in progress from 12 Oct 2022. He said I should wait for the order status to change and that is when I would know if I'm getting the phone or not. What a disappointing service to your loyal customers. Can someone please call me and provide clarity on what's happening!!!! By the way, this is the second time attempting to get a new phone with you. Last month I made another order and waited without any communication form your side. When I finally volunteered to call you guys I was told sorry the phone is out of stock and we can't provide it. No one bothered to let me know until I made that call myself. POOR POOR POOR!!!! Also tell your agents to respect their jobs and your customers.