New Contract Application

On Monday 26th Nov 2018 I app**** for a cyber Monday deal of a 30 gig data price plan on top up for R299.00 . After completing the process screen shot popped up congratulations on your purchase a call centre agent will contact you shortly, a confirmation will be sent to: ********** and ********** 863. I have taken a screen shot of this on my phone. A week later Wednesday 5th Dec 2018, I called in and spoke to customer care, the consultant was very unhelpful and had an attitude with me and I asked to speak to the supervisor, whom assisted and advised me she will send an email to the upgrades and sales department with all my info and they will contact me to resolve. to date I haven't heard from anyone, called again this morning no help and the ********** 4 number continuously says its not available or the number you dialled is incorrect. Please can I get some feedback ASAP as to why nothing was done on this application and why I was not called back.