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Erwin B

1 reviews | Active since Dec 2011

03 Dec 2018, 09:39

New contract and device no data access after 10 days

Vodacom new contract nightmare, migrating a pre-paid sim to contract. I signed up on the 21st of November and I am stuck with spending hours on your call center but nobody ever resolves the problem. I ask for the issue to be escalated but the next day the escalation has been cancelled and the same problem is still there. To make matters worse I end up with having to cancel all the setting on my phone and try reconnect and get other tun around questions. After 9 calls with your call center I am still no closer to getting this resolved. I am pretty sure that the IMSI has not been correctly provisioned for postpaid data and every morning the manual provisioning done via the call centre is overwritten and I back to not having data access.

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Replies (3)
Vodacom
Vodacom's reply03 Dec 2018, 14:22
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply04 Dec 2018, 18:24
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you. Please note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.  Regards Consumer Website Team 
EB
Erwin B's update05 Dec 2018, 09:53
Reviewer Update
Dear Vodacom, If you can't reach me on my mobile, why not fix the network provisioning - I had a phone that worked fine on your network till I did an upgrade on the 21st of November. We are now the 5th of December and I still need to phone *135# daily and reboot my phone multiple times? Should this really take 2 weeks to resolve? Frustrated customer.