1 reviews | Active since Feb 2014
New contract agreements not being honoured
<p>At the end on January 2017, I signed up for the Vodacom Smart Tab deal for R99.00. as per the consultant, this deal included 1GB data per month for the duration of the contract. Since then I've received only R110.00 airtime per month, which I cannot purchase a Gig with (on my other tablet contract I’m able to buy a Gig for R75.00, but not on this number, and i getting different stories from different consultants around that.)as per the last consultant "it could be that they just told you that to make the deal, then changed the contract" false advertising???</p> <p>Secondly, I purchased the Huawei Nova promo last month which included 10GB of data for the first 3 months and R150.00 airtime month on month. if i check my balance on my phone it says R34.81 and 59MB data. As per My Vodacom site I have R300 airtime and no data.</p> <p>Can someone PLEASE investigate what exactly happened on my contract as i refuse to spend more time listening to voice prompts, staying on hold, being transferred from one department to another or spending more money that what was agreed.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
