New Contract

Good day. For about 5yrs I have been trying to get a vodacom contract and everytime I want to apply I am being told that my account is in legal status. This because I converted from contract to prepaid. I was at a Game store about 3 yrs ago and was very humiliated when the consultant cancelled everything and said I should first talk to Vodacom's legal department as if I am in arrears or owe them outstanding money and that in front of other cusomers. On 2 occassions I spoke with Vodacom and was told the matter is resolved. The last time was after the Game inicident but I missed out on that contract deal because it expired. I ended up buying 2 cellphones on account at Ackermans. This morning I found out that I still need to talk to their legal department, same issue. I was transferred to legal and I was on hold for 15 min and the line dropped when I called back the agent said that legal is not working today thats why it dropped. I would really like Vodacom to resolve this matter or I will have to go to Mtn or Telkom af.