New Contract ( 5G BI) is not working

. This is my 2nd month with 5G Business internet package not working. The package is brand new and it has never worked a single day since the purchase. I called customer services and made follow ups and all I have with me is a reference number to my query and not even a single customer care person contacting me for an update. I regret getting into this contract and want out as soon as possible.