New contract

<p>Good day,</p> <p> </p> <p><br />I trust this email will finds you well.</p> <p> </p> <p><br />I recently bought a new phone online, and my experience since then has been terrible as the services from Vodacom online consultants is not up to standard. When I was buying the new phone on contract I requested for the transfer of my prepared number to the contract but it did happened.</p> <p> </p> <p><br />I called aftersales after receiving my phone and I was advised that I will receive the new sim card and then Vodacom will migrated/transfer my prepared number to contract.</p> <p> </p> <p><br />Last week Monday I called the aftersales department and letting them known that I have received the new sim card, and I was told that transfer of my prepared number will only takes 48 hours. I then waited for 48 hours but nothing happened until I call Vodacom again.</p> <p> </p> <p><br />I was told that my prepared number will loss signal or network and that I will be a signal that my number has been transfer. Its happened and I called Vodacom letting them know that my prepared number is no longer working and the contract has been transfer to my prepared number but the challenge was that my data bundles and airtime is not transferred to the correct number.</p> <p> </p> <p> </p> <p> </p> <p>I spoke with Ntswaki Hlohlongoane who was very rude to me and she was accusing me of being difficult to her and she said I don't want to listen so she wont be able to help me. I tried to explain my situation to her but she didn't listen and I then requested to talk to the team lead. I was then transferred to Marizanne Giffiths and Ntswaki told me that Marizanne is the team lead.</p> <p> </p> <p><br />I spoke with Marizanne "Team lead" and she said I should call her on Monday to follow up and I did call and today I was told that Marizanne is not a team lead.</p> <p> </p> <p><br />I'm in a point where by I don't trust anyone. I keep on getting different information from different people. I'm so disappointed with customers services that I have been receiving from Bytes and Vodacom.</p> <p> </p> <p><br />Can someone resolve my issues or cancel this contract.</p>