1 reviews | Active since Mar 2013
New Contract
<p>What a joke. This company does not value customers!!</p> <p>I have been a client of vodacom for 10 years and I'm disgusted by the service I am getting at the moment.</p> <p>I recently cancled my contract to go on prepaid, my phone got ****** shortly after. I then went to open a new contract with my same number. I have been struggeling for 9 weeks now ( phoning every 2nd day and driving to multiple vodacom shops every weekend) to open a new contract with them.</p> <p> </p> <p>I cannot believe the amount of airtime and petrol wasted on my behalf, just to try and find/sort out what the hell the issue is. Because Vodacom does not update me or follow up or do anything for that matter.. their staff is so uneducated and poorly trained that not one of the 12 people I have spoken to can agree on what the actual problem is.</p> <p> </p> <p>This is kind of service is unexeptable ...and the worst part is, that vodacom won,t even respond to complaints because there are too many and to them a client is just another number on a list. </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
