New contract

thIs is literally bad services.<br> <br> I contacted the contract department today around 17:50. I spoke to a lady who literally refused to repeat her name and surname. I asked her a question which she didn't answer me until I asked her again and she answered. <br> <br> she's telling me I have an application that was declined and I'm telling her yes I do have that application that was declined and I don't refuse that. The application was done in 2015 August on the 7th as I wanted to buy someone a phone through contract and the application was done online. <br> <br> now I want to do another application for my self she's telling me I need to wait for 3 months and I'm asking her 3 months from when. from now or the time I did the application. she says from the time I did the application. I'm telling her I passed 3 months from that time can I do another application and she refused because I have an existing application that was decline. doesn't vodacom have s3cond tier vetting where applications are done manually .<br> <br> can I be assisted urgently if not then they should tell me they can't assist me so that I know. This is bad and it's jot even close to been fun<br> <br> this is seriously bad serious bad