CN
Conrad N

1 reviews | Active since Feb 2016

17 Feb 2016, 08:36

New Contract

I app**** for a new contract with vodacom for a sony m4 aqua. Waited for 3 days with no reply as to why the status was still pending. Only after I phoned the consultant and he phoned the necessary department to inquire about the delay he was informed that I did not sign as the authorised person responsible in the banking details section of the form. Thus I had to get off from work early and drive from Randfontein to Krugersdorp just to go sign the documents. That being said and done I had to wait another week before being approved and eventually only recieved the phone yesterday . On receiving the phone I was informed that I had to pay a total of R202 as a sim and connection fee. This was to be devided as R105 that I had to pay in the store and R97 that will be deducted from my account in 72 hours . My problem being that I recieved a reminder sms this morning that states that there will be R207 deducted from my account which does not correspond with what I've been told by the consultant. There is not enough funds in the account to cover the R207 which could've been arranged if the right information was given to me

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Replies (1)
Vodacom
Vodacom's reply17 Feb 2016, 09:32
Official
Hello Cnel94,

Thank you for your feedback.

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address and resolve your concerns.

Kind regards
Vodacom Consumer Website Team

Best regards,