DB
Donovan Barton-Hobbs
1 reviews | Active since Aug 2012
01 Dec 2017, 07:41
New Contract
I recently upgraded my phone and it was confirmed that I would loose all unused minutes at the end of November - however, mid day yesterday, 30 November, I get a message that I need to recharge. I find that all my unused data, SMS's and call time has been removed. When I queried this, I was given R100 airtime. This morning, my phone is again unusable. When I phoned again, I was told that the line must be synchronised??? I am still without the use of my phone. I have resorted to Hello Peter as the call centres people are totally inadequate - telling me the computer says all is ok on their side!!
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
01 Dec 2017, 09:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2017, 09:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
DB
Donovan Barton-Hobbs's updateReviewer Update
01 Dec 2017, 13:37And still I am without a phone at 13:40, and they are sitting pretty with a signed deal and my money
DB
Donovan Barton-Hobbs's update01 Dec 2017, 13:37
Reviewer Update
And still I am without a phone at 13:40, and they are sitting pretty with a signed deal and my money
DB
Donovan Barton-Hobbs's updateReviewer Update
02 Dec 2017, 08:5424hrs later, despite promises and commitments, still no service!!
DB
Donovan Barton-Hobbs's update02 Dec 2017, 08:54
Reviewer Update
24hrs later, despite promises and commitments, still no service!!
DB
Donovan Barton-Hobbs's updateReviewer Update
03 Dec 2017, 06:1248 hours later still no service, again despite commitments to resolve and keep my in the loop!!!
In desperation, yesterday afternoon, I manually loaded some airtime. I have the proof that my account was debited with R59.00 but nothing loaded onto my cell phone.
DB
Donovan Barton-Hobbs's update03 Dec 2017, 06:12
Reviewer Update
48 hours later still no service, again despite commitments to resolve and keep my in the loop!!!
In desperation, yesterday afternoon, I manually loaded some airtime. I have the proof that my account was debited with R59.00 but nothing loaded onto my cell phone.
DB
Donovan Barton-Hobbs's updateReviewer Update
04 Dec 2017, 07:2872 hours later and still no service, and despite assuring me that they would keep me in the loop - NOTHING!! Is there anyone out there who can supply me with the contact details of someone at Vodacom with some sort of authority?
DB
Donovan Barton-Hobbs's update04 Dec 2017, 07:28
Reviewer Update
72 hours later and still no service, and despite assuring me that they would keep me in the loop - NOTHING!! Is there anyone out there who can supply me with the contact details of someone at Vodacom with some sort of authority?
Vodacom's replyOfficial
11 Dec 2017, 08:54Good Day Donovan,
Thank you for taking the time to voice your enquiry. Kindly note that your query is still under investigation for a resolution linked to REF: EC-0C75-2JOD6Y. The query link to that reference number will only be closed once your problem is resolved.
Regards
RO
Best regards,
Vodacom's reply11 Dec 2017, 08:54
Official
Good Day Donovan,
Thank you for taking the time to voice your enquiry. Kindly note that your query is still under investigation for a resolution linked to REF: EC-0C75-2JOD6Y. The query link to that reference number will only be closed once your problem is resolved.
Regards
RO
Best regards,
Vodacom's replyOfficial
12 Dec 2017, 10:38Good Day Donovan,
Kindly note that your profile was successfully updated. Kindly do a manual network search & restart your device & test to see if you are able to make calls. Please provide an alternative contact number should you still experience problem dialling out.
Regards
RO
Best regards,
Vodacom's reply12 Dec 2017, 10:38
Official
Good Day Donovan,
Kindly note that your profile was successfully updated. Kindly do a manual network search & restart your device & test to see if you are able to make calls. Please provide an alternative contact number should you still experience problem dialling out.
Regards
RO
Best regards,